Rujukan Laman

How digi8888 Handles Your Personal Data

At digi8888, we are clear about what data we collect, why we collect it, and how long we keep it — because your privacy is not an afterthought.

Data Collected at RegistrationPayment Data via Touch 'n Go, GrabPay, Boost dan FPXCookie & Device TrackingYour Right to Access or Delete DataHow to Contact Our Privacy Team

Browse Lobby Read FAQ

What This Privacy Policy Covers

digi8888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy governs the collection and processing of personal data by digi8888 in connection with account registration, login activity, payment transactions and platform usage. The scope and your rights under this policy depend on local law and are available where local law permits. When you

1
create an account and make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, we process the transaction reference, your account ID and the amount — nothing beyond what the payment rail passes to us. Account registration data includes your name, email address, phone number
2
and preferred currency. We do not sell, rent or share your personal data with third-party marketers. Data shared with payment processors is limited to what is strictly necessary to complete or verify a transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Three Ways to Submit a Privacy Request

If you want to access, correct or remove the personal data we hold on your account, our privacy team handles requests through the channels below. We aim to respond within five working days. Players in Shah Alam and across Malaysia can reach us through any of these paths — no physical office visit is required, and all requests are tracked with a reference number so you can follow up easily.

Team online

Email Request

Send your full name, registered email address and the specific data request to our privacy inbox. We log every submission and reply with a case reference within one working day of receipt.

Live Chat

Our support chat is available around the clock. Start a session, select the Privacy category, and an agent will escalate your request to the data team with a tracked ticket number created immediately.

Account Settings

Log in to your digi8888 account, navigate to Account Settings, and use the Data & Privacy section to download your data export or submit a deletion request directly without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

digi8888 applies layered security controls across every stage of data handling — from the moment you register to the point at which your data is scheduled for deletion.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data transmitted between your device and our platform travels over TLS 1.2 or higher, including payment confirmations from Touch 'n Go, GrabPay, Boost dan FPX.

Cookie Consent and Control

We use strictly necessary cookies for session management and optional analytics cookies that you can decline at any time via the cookie banner. Declining analytics cookies does not affect your ability to log in or make deposits.

Data Retention Timeline

Active account data is retained for as long as your account remains open. After account closure, we retain records for the period required under applicable Malaysian financial and anti-money-laundering regulations, then permanently delete them.

Account Security Controls

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger an email verification step before access is granted, reducing the risk of unauthorised access to your personal data.

Your Right to Access and Correct Records

You may request a full export of the personal data we hold on your account at any time. If any record is inaccurate, submit a correction request through Account Settings or live chat and we will update it within five working days.

Who We Share Data With

We share data only with payment processors required to complete your transactions and with fraud-prevention services. We do not share personal data with advertising networks or data brokers under any circumstances.

Frequently Asked Privacy Policy Questions

The questions below cover the personal-data situations our account holders ask about most often. If your question is not answered here, open a live chat session and select the Privacy category — our team will provide a written response tied to your account.

We collect your name, email address, phone number and date of birth at registration. Once you make a deposit, we also store the payment method type and transaction reference — for example, a Touch 'n Go or GrabPay reference — but not your full card or wallet credentials.

We share data only with payment processors needed to complete your transactions and with fraud-detection services we are contractually bound to use. We do not sell or rent your personal data to marketers, data brokers or any unaffiliated third party.

Log in to your account, go to Account Settings and choose the Data & Privacy tab, then select 'Request Data Export'. We will prepare and send a downloadable file of your personal data within five working days of the request.

Yes. Submit a deletion request via Account Settings or through live chat. We will remove your personal data after retaining records for the period required under applicable Malaysian regulations. You will receive written confirmation once deletion is complete.

We use strictly necessary session cookies that cannot be disabled, and optional analytics cookies you can decline at the cookie banner. Turning off analytics cookies does not affect your login, deposits via Boost dan FPX, or any other account function.

Transaction records linked to deposits and withdrawals — including those processed via Touch 'n Go, GrabPay and FPX — are kept for the period required under Malaysian financial regulations. After that mandatory window, records are permanently and irreversibly deleted from our systems.

Contact our privacy team directly by email or through the Privacy category in live chat. We will acknowledge your complaint within one working day and provide a full written response within five working days, including the steps taken to investigate and resolve the matter.

How digi8888 Handles Your Personal Data

Three Ways to Submit a Privacy Request

Email Request

Live Chat

Account Settings

How We Protect and Manage Your Data

Encryption at Rest and in Transit

Cookie Consent and Control

Data Retention Timeline

Account Security Controls

Your Right to Access and Correct Records

Who We Share Data With

Frequently Asked Privacy Policy Questions

01 What personal data does digi8888 collect when I open an account?

02 Does digi8888 share my data with third parties?

03 How do I request a copy of the data held on my account?

04 Can I ask for my account data to be deleted?

05 What cookies does digi8888 use and can I turn them off?

06 How long does digi8888 keep my payment transaction records?

07 Who do I contact if I believe my privacy rights have been breached?

Related Pages